Terms of service

This website is operated by Averuna. Throughout the site, the terms “we”, “us” and “our” refer to Averuna.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Refund & Return Policy, Shipping Policy, Privacy Policy and any other policies available on our website.

If you do not agree to these Terms of Service, you should not use our website or place an order.

Contact email: support@averunajewellery.com

Online store terms

By using this website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you have permission from a parent or legal guardian to use this website.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

You must not attempt to damage, misuse, interfere with, or gain unauthorised access to our website, systems, customer accounts, payment systems, or any related services.

Products and services

Averuna sells jewellery and related products through our online store.

Some products may be personalised, made-to-order, or prepared according to customer-selected details such as names, initials, birthstones, dates, photos, engraving, or other custom options.

Please check all product details, sizing, materials, colours, personalisation details and delivery information carefully before placing an order.

We try to display product colours, sizes, images and descriptions as accurately as possible. However, colours and appearance may vary slightly depending on screen settings, lighting, photography, production process, and natural variations in materials.

Personalisation details

For personalised or custom-made products, customers are responsible for entering the correct spelling, names, dates, initials, photos, birthstones, messages, and any other custom details.

We are not responsible for errors caused by incorrect information entered by the customer.

If you notice a mistake after placing your order, please contact us immediately at support@averunajewellery.com. We will do our best to help, but changes may not be possible once production has started.

Orders

Placing an order through our website does not automatically mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit any order where necessary, including but not limited to cases involving suspected fraud, payment issues, incorrect pricing, stock issues, supplier issues, abusive behaviour, or errors in product information.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

Prices and payments

All prices are shown on our website in the currency displayed at checkout.

Prices, offers, discounts, product availability, and delivery charges may change from time to time without notice.

Payment must be completed at checkout before an order can be processed.

We are not responsible for charges applied by your bank, card provider, payment provider, or currency conversion provider.

Shipping and delivery

Delivery times are estimates only and are not guaranteed unless clearly stated otherwise.

Delivery may be affected by processing time, production time, courier delays, public holidays, customs checks, incorrect address details, or events outside our control.

Customers are responsible for providing a complete and accurate delivery address. If an address is incorrect or incomplete, this may cause delay, failed delivery, or return of the parcel.

Please read our Shipping Policy for more information.

Returns, refunds and cancellations

Returns, refunds and cancellations are handled according to our Refund & Return Policy.

For non-personalised items, customers may have the right to request a return within the applicable return period, provided the item is unused, unworn, and returned in suitable condition.

Personalised or custom-made items cannot usually be returned or cancelled once production has started, unless they arrive faulty, damaged, incorrect, or not as described.

Nothing in these Terms of Service affects your statutory rights.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us at support@averunajewellery.com as soon as possible.

Please include your order number, a description of the issue, and clear photos or videos showing the problem.

If the issue is confirmed, we will offer a suitable solution, which may include a replacement, repair, or refund depending on the situation.

Promotions and discounts

Promotional offers, discount codes and sales may be changed, limited, or withdrawn at any time.

Discount codes must be used according to the terms shown at the time of issue.

Only one discount code may be used per order unless stated otherwise.

We reserve the right to cancel or refuse orders where a discount code, promotion, or offer has been misused.

Website information

We try to keep the information on our website accurate and up to date, but we cannot guarantee that all information will always be complete, current, or error-free.

If we discover an error in pricing, product description, availability, delivery information, or other website content, we reserve the right to correct it and, where necessary, cancel or amend affected orders.

Third-party services and links

Our website may use third-party services such as payment providers, delivery companies, apps, analytics tools, marketing platforms, or other service providers.

We are not responsible for third-party websites, services, policies, actions, or content.

If you access a third-party website or service through our website, you do so at your own risk and should review their own terms and privacy policies.

Intellectual property

All content on this website, including text, images, logos, branding, product images, graphics, designs, layout and other materials, belongs to Averuna or is used with permission.

You must not copy, reproduce, distribute, modify, sell, reuse, or exploit any part of our website, branding, images, or content without our written permission.

Customer behaviour

We reserve the right to refuse service, cancel orders, or restrict access where a customer acts abusively, fraudulently, unlawfully, or in a way that threatens our business, staff, systems, or other customers.

Limitation of liability

We do our best to provide a reliable website and good customer service, but we cannot guarantee that our website will always be available, uninterrupted, secure, or error-free.

We are not responsible for losses caused by events outside our reasonable control, including but not limited to courier delays, customs delays, supplier delays, technical issues, payment provider issues, cyber incidents, natural events, strikes, or government restrictions.

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.

Privacy

Your use of our website and services is also covered by our Privacy Policy, which explains how we collect, use, store and protect personal information.