Refund policy
Return & Refund Policy
Thank you for shopping with Averuna Jewellery. We want you to feel confident when ordering from us. Please read our return and refund policy carefully before placing an order.
1. Returns for change of mind
If you change your mind, you may contact us within 14 days of receiving your order to request a return.
Once your return request has been accepted, you will have a further 14 days to send the item back to us.
To be eligible for a return, the item must be:
* Unused and unworn
* In its original condition
* Returned with any original packaging, tags, pouches, boxes, or protective packaging where provided
* Free from marks, damage, perfume, makeup, lotions, or signs of wear
We reserve the right to refuse a return or reduce the refund amount if the item has been used, damaged, handled beyond what is necessary to inspect it, or returned in a condition that affects its resale value.
2. Earrings and hygiene-sensitive items
For hygiene reasons, earrings cannot be returned if the hygiene seal, protective packaging, or sealed packaging has been opened or removed, unless the item is faulty, damaged, or incorrect.
If earrings arrive faulty, damaged, or incorrect, please contact us as soon as possible so we can help resolve the issue.
3. Faulty, damaged, or incorrect items
Please inspect your order as soon as it arrives.
If your item is faulty, damaged, or you have received the wrong item, please contact us at
support@averunajewellery.com
* Your order number
* A clear description of the issue
* Photos of the item, packaging, and any damage or fault
We will review the issue and offer an appropriate solution, which may include a replacement, repair, refund, or other resolution depending on the circumstances.
Please do not return faulty, damaged, or incorrect items without contacting us first.
4. Items that cannot be returned
We cannot accept returns for:
* Earrings where the hygiene seal or sealed packaging has been opened, unless faulty
* Items that have been worn or used
* Items damaged after delivery through misuse, accident, improper care, or normal wear and tear
* Items returned without approval
* Gift cards, if offered
* Any item not returned in its original condition
This does not affect your statutory rights.
5. How to request a return
To request a return, please email:
support@averunajewellery.com
Please include:
* Your full name
* Order number
* Email address used at checkout
* Reason for return
* Photos, if the item is faulty, damaged, or incorrect
Once your return request has been reviewed, we will confirm whether the return is accepted and provide return instructions.
Please do not send items back before your return has been approved.
6. Return postage
For change-of-mind returns, the customer is responsible for the return postage cost.
We recommend using a tracked postal service and keeping proof of postage until your refund has been processed. We cannot be responsible for returned items that are lost, delayed, or damaged in transit.
If the item is faulty, damaged, or incorrect, we will advise you on the next steps after reviewing the issue.
7. Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Refunds will usually be processed within 14 days of us receiving the returned item, or receiving proof that the item has been sent back, where applicable.
Please remember that banks and payment providers may take additional time to process and show the refund in your account.
8. Original shipping charges
If shipping was charged separately at checkout, standard delivery charges may be refunded where required by law.
Premium, express, or upgraded shipping options are not refundable beyond the cost of standard delivery, unless the item is faulty, damaged, or incorrect.
Where shipping is included in the product price, the refund will be based on the amount paid for the returned item, subject to the condition of the returned item and this policy.
9. Exchanges
We do not currently offer direct exchanges.
If you would like a different item, you can request a return for the original item and place a new order separately once your return is approved.
10. Cancellations before dispatch
If you need to cancel an order, please contact us as soon as possible at:
support@averunajewellery.com
We will do our best to help, but we cannot guarantee cancellation once an order has started processing or has been dispatched.
11. Late or missing refunds
If your refund has been approved but you have not received it yet, please first check with your bank or payment provider, as processing times can vary.
If you have still not received your refund after a reasonable time, contact us at:
support@averunajewellery.com
12. Contact us
For return requests, refund questions, or order issues, please contact:
Averuna Jewellery
Email: support@averunajewellery.com