Shipping policy
Thank you for shopping with Averuna.
Contact email: support@averunajewellery.com
Order Processing
Orders are processed after payment has been successfully received and are typically dispatched within 1–2 business days.
For personalised or made-to-order items, processing may take longer because the item is prepared specifically for the customer.
Please make sure all order details, personalisation details, delivery address, and contact information are correct before placing your order.
Delivery Timeframes
- 🇬🇧 UK: 5–8 business days from date of payment
- 🌍 International: 7–14 business days from date of payment
Delivery times are estimates only and may vary depending on product availability, production time, courier delays, public holidays, customs checks, or other circumstances outside our control.
If there is a significant delay with your order, please contact us at support@averunajewellery.com.
Shipping
We offer free worldwide shipping on all orders, with full tracking included.
Order Tracking
Once your order is dispatched, your tracking number will be automatically sent to you by email and synced to your account. Please allow 24–48 hours for tracking updates to appear after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address. Averuna is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If you notice an error in your delivery address, please contact us immediately at support@averunajewellery.com. We will do our best to help, but we cannot guarantee changes once the order has started processing or has been dispatched.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery period, please contact us at support@averunajewellery.com with your order number. We may need to check tracking information or contact the delivery provider before offering a solution.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, or additional charges may apply depending on the destination country. These charges are the responsibility of the customer unless stated otherwise at checkout.